Wireless Network Operators

Prime Communications provides wireless network operators with customer-facing, professionally operated and maintained retail locations— with less cost and management hassle than corporate-owned stores.
The company's primary objectives are to attract guests and deliver a highly positive customer experience consistent with the operator's brand. Prime Communications provides a "full-service," convenient and pleasant shopping experience for all consumers.

• The firm's employees are well versed in the latest products and wireless service plans. They receive ongoing training from Prime Communications, network operators and handset manufacturers, such as Motorola, Sony Ericsson and Nokia.
• First-time buyers receive a tutorial for each phone sold, including voicemail setup and help in understanding charges on the first bill.

Prime Communications works as a full business partner with the brands it represents, adopting operators' sales goals as its own. The company focuses on helping its operator partners to:

• Increase Average Revenue Per User (ARPU) by promoting service to new market segments and high-value customers, as well as maximizing "up sell" opportunities
• Decrease costly churn by ensuring customer satisfaction and follow up for products, services and support
• Increase vertical (feature) sales with demonstrations of handset functionality and emphasis on higher end phones
• Maintain consistent sales and guest service with adequate staffing, especially during peak traffic periods

Reliable Inventory and Financial Tracking

On the backend, Prime Communications has developed proprietary, computerized tracking systems for just-in-time inventory and financial control. These real-time systems ensure that stores are well stocked with the products that guests demand. All transactions, including initial and add-on sales, commissions, handset and accessory returns, repairs and more, are tracked with strict adherence to quality control.

Fast, Accurate Repair and Reconditioning Services

Prime Communications is also uniquely positioned to help wireless network operators improve the accuracy, turnaround and pricing of handset customization and repairs. The company is affiliated with Wireless Works (www.wirelessworks.com), a high-value, supply chain solutions provider. From its locations in Houston and Atlanta, Wireless Works delivers fast repair and reconditioning services that are done right the first time. In addition, Wireless Works privacy policies ensure responsible handling of subscriber information on the handset.

Effective Corporate-to-agent Transitions

Operators who are shifting retail store management to agents will find an experienced partner in Prime Communications. The company is familiar with "corporate-to-agent" transitions, ensuring effective, smooth changeovers in management and reporting. Prime has experience with sensitive issues, such as employee, media and community relations, and continuity of customer service during the transition.

Dependable Retail Support

A financially stable company established in 1999, Prime Communications has a track record of success in supporting network operators with retail performance. Its experienced management has effectively guided the firm through explosive growth. The company maintains a conservative capital structure and remains completely debt-free.